Frequently Asked Questions
Everything you need to know about bringing Eva into your home.
What is the typical shipping timeframe for furniture?
Most in-stock items are processed within 2-3 business days. Depending on your location, delivery typically takes 5-10 business days for standard shipping and 2-3 weeks for white-glove furniture delivery.
Do you offer a warranty on your home decor and furniture?
Yes, all Eva furniture pieces come with a limited 1-year warranty covering manufacturing defects. Textiles and smaller decor items are covered by a 90-day quality guarantee.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made pieces and final sale items are not eligible for return unless they arrive damaged.
Are the materials used in your products sustainable?
At Eva, we prioritize ethically sourced wood, organic cotton, and recycled materials whenever possible. Check the 'Sustainability' tab on individual product pages for specific material certifications.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for larger furniture purchases.